Here are some examples of Tweets that demonstrate good communications from the brand and its clients.
— Esteban Contreras (@socialnerdia) enero 3, 2013
Bonus: its book is on Amazon
Contreras, E. (December 31, 2012). Social State: Thoughts, Stats and Stories about the State of Social Media in 2013. [eBook]. Amazon Kindle Ed. Recovered on January 03, 2013 from http://www.amazon.com/Social-State-Thoughts-Stories-ebook/dp/B00ATTT2UG/ref=reg_hu-rd_add_1_dp